Technical Support

If you need any technical assistance, feel free to contact us via the email address below.

Email technical support · sw@cizentech.com

For product and general enquiries: contact@cizentech.com.

Before you send

Check Troubleshooting and include the first failing step. Remove passwords, access tokens and unrelated customer information from attachments.

Support request template

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Subject: [MIG model] Short description of the issue

Board model / hardware revision:
Operating system / architecture:
Driver version:
CameraMaster version:
SDK version / language (if applicable):
Camera / serializer / deserializer:
Resolution / pixel format / frame rate:
Configuration file name:

Steps to reproduce:
1.
2.

Expected result:
Actual result / exact error code:
Does the same issue occur in CameraMaster?
First failing SDK call (if applicable):
Attachments: relevant logs, screenshots and configuration

Company

CIZEN TECH Co., Ltd.

624, 6F, 118 LS-ro 116beon-gil, Dongan-gu, Anyang-si, Gyeonggi-do, Republic of Korea

Need help? Troubleshooting · Contact technical support