Troubleshooting

Start with the failing stage and collect the evidence below. These checks complement the model-specific documentation.

Symptom	First checks	What to record
Board not detected	Confirm the model-specific driver, cable connection and Device Manager status	Board model/revision, OS, driver version, warning/error code
CameraMaster cannot connect	Check device detection, then the connection status shown in CameraMaster	Application version and exact error text
Connected, but no image	Confirm that the supplied configuration matches the camera, serializer/deserializer and video format	Configuration file, initialization result, resolution and format
Register / I2C error	Compare the selected configuration and connection with the hardware guide	Failed command, register address and returned error
Frame loss or unexpected format	Compare resolution, frame rate and pixel format with the bandwidth reference	Requested settings, observed behavior and capture logs
SDK-only failure	Verify the same setup in CameraMaster, then check SDK architecture, call order and return codes	SDK version, minimal reproduction and first failing call

Before contacting support

Keep the working configuration and original logs. Reproduce with the smallest set of steps you can, and note whether the problem also occurs in CameraMaster. Do not change voltage settings or substitute a different model's driver as a troubleshooting shortcut.

Use the support request template to send the details to the engineering team.

Need help? Troubleshooting · Contact technical support